How to Lose a Customer

Sean McCord, a long-time nTelos customer, tried to upgrade his phone there the other day. nTelos wouldn’t let him buy a new phone without seeing his driver’s license. The store manager was unable to explain why, so Sean left, drove to Cingular, and now he’s their customer. Local businesses like nTelos should always be our first choice but, as Sean shows, they’re certainly not our only choice.  #

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