Local technical mailing lists have been filled with the anger of Adelphia — now Comcast — cable modem users who have found that they simply can’t view some websites. Comcast has had a routing problem since about the 17th of last month. They’ve been telling callers that the difficulty is with the Comcast network, not with individual computers or connections, and is affecting the entire area. Brian McNeill talked to Comcast for the Daily Progress, and they told him:
Lisa Altman, a Comcast spokeswoman, said the Philadelphia-based company has received only a handful of complaints from the Charlottesville area.
“We do have a very limited number of customers that are experiencing some issues and we’re working around the clock to resolve the issues,” Altman said.
Altman declined to say precisely how many complaints Comcast has received.
So they’re both incompetent and liars. If you’re a Comcast customer, consider registering your complaint with them at 888-683-1000.
Better yet, vote with your wallet. The two most popular alternatives are the Waynesboro-based Ntelos (nee CFW) and Embarq (nee Sprint). I’m a big Ntelos fan, particularly because they know they can’t get away with pulling a Comcast, what with being local.