The Tough Customer on Online Reputation

Alan Zimmerman explains the power of the local internet to spread bad customer service stories. (Recall Mas vs. Fred Telegdy last year.)  #

1 Response to “The Tough Customer on Online Reputation”


  • I would question information I received by email by an “aggrieved” customer about a business. I would most likely ignore the warning against the business and become wary of the writer. I would treat them like an old vicious gossip.

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